Tuesday, April 4, 2006 1558 hrs.
Here's the latest update. I received an sms from the gentleman from Caltex:-
"Dear Patrick, I've forwarded a show cause letter to our retail partner at Jln Ipoh on 31 March demanded for full explanation. Will keep you posted. (name of sender withheld by me)
(Adam: "Ya. Can I hep shu?)
A couple of nights ago I came home from the KLPAC and read this email in my mailbox...
"Good afternoon Mr. Teoh.
We refer to your undermentioned blog regarding our station in Jalan Ipoh placing barriers at the pump island on 27 February 2006 night just before the price change. We view this seriously and would appreciate very much if you could confirm which station as we have 2 stations in Jalan Ipoh. The one you are referring to is it near the police station/Sentul? The other one is at the opposite end of Jalan Ipoh (4 1/4 mile).
We would very much like to look into this matter and would value your confirmation.
Thank you for your valuable time and we look forward to your feedback.
C K L, Retail Business Consultant
Caltex Oil Malaysia Limited (992309 U)
From: M Sent: Monday, 6 March 2006 9:39 AM To: Subject: FW: Have you read this from Patric Teoh's blog ?"
Hmmmm...I thought. Never expected to get reaction from a big ass oil company like Caltex. So I replied...
"Frankly, I am surprised when I got this email from you. So much for having confidence in big business. Confidence in anything is hard to summon up these days. You want to know which one it is? Sure. It is the one just before the turn off to the Sentul Curry House. I think you would be right in thinking that it is the one near the Sentul police station. Please keep me informed of your actions. Thank you."
This morning when I switched on my cell phone I had 2 missed calls from a certain Kenny who identified himself as being a Retail Business Consultant (what the hell is that? Decided later that it must be some American way of titling their salesmen or executives) from Caltex. I called him back. Kenny was very polite and affable. He informed me that they had read and taken note of my comments about the Ipoh Road Caltex station and were suitably distressed about it. Why? Caltex cares about their customers wor. Good. About time. Kenny made several attempts to get me to meet up with him even offering to drive out to the KLPAC as he was in the area. Why? He wanted to explain things to me and help to make things better again. When I said I wasn't at the KLPAC Kenny suggested that we meet somewhere so that he could help his company make amends and also to get full details of what happened on that night of my first encounter with the new fuel prices. "Do you live in KL? PJ?" and so it went. After some minutes I said that the best thing would be for Kenny to go find out from the station owner what happened on the night in question and then to let me know so that I can inform visitors to my blog. Kenny then said that he was actually at the station but the owner was on M.C. but that he will definitely get to the bottom of things and keep me/us informed.
And so we wait with bated breath for the next exciting episode. Watch this space.